As regards a tender/procurement carried out by a client of Nefco, the client is responsible for all aspects of procurement in accordance with the Nefco Procurement Guidelines or Procurement Policy and Procedures (whichever is applicable). Accordingly, a tenderer shall initially address Nefco’s client with any issues, questions and complaints regarding the procurement process.

If a complaint concerns a tender/procurement carried out by Nefco, or if the client of Nefco does not respond promptly or the tenderer wishes to complain about the client’s handling of the procurement process, the tenderer may submit a complaint to Nefco. Guidance on how to submit such complaint can be found at the Complaints Review page here.

Please note that any allegations of Prohibited Practices should be made using the form accessible at us/Report corruption and misconduct.